Return Policy

At OyeyeDekh.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

  • You may request a return within [ 7 days] of receiving your order.
  • To be eligible for a return, your item must be:
    • Unused and in the same condition you received it.
    • In the original packaging.
  • Some items (e.g., personal care products, perishable items, or customized products) may not be eligible for return.

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within [7 business days], and the amount will be credited using your original method of payment or as store credit.

3. Exchanges

  • We only replace items if they are defective, damaged, or delivered incorrectly.
  • If you need to exchange it for the same item, please contact us on WhatsApp: 0300 4156 577.

4. Shipping Costs

  • Customers are responsible for paying the return shipping costs (unless the return is due to a damaged, defective, or incorrect item).
  • Shipping costs are non-refundable.

5. Order Cancellation

  • Orders can be cancelled within [24 hours] of placing the order if it has not yet been shipped.
  • Once shipped, cancellation is not possible, but you may request a return after delivery.

6. How to Request a Return

To initiate a return, please contact us with your order details:

📞 WhatsApp / Phone: 0300 4156 577
📧 Email: contact@oyeyedekh.com